Bachmann's Lifetime Limited Warranty covers motorized units only. Under the warranty, Bachmann can decide whether to repair or replace an item at their discretion. Items less than a year old are fully covered and will be serviced or replaced at no charge when accompanied with warranty card or proof of purchase. All accessories, transformers, and Plasticville USA(R) items are covered for 90 days only. Contacting Service Bachmann's Service Department is available from 8:00 am to 4:00pm Eastern. They are closed between Noon and 12:45 for lunch. Customer Service for all scales can be reached at 800-356-3910. Each department has its own extension. Parts: Ext. 11 and 17 Technical Support: Ext.12 Repair Status: Ext. 13 Customer Service Manager: Ext.18 Please be aware that due to the quantity of calls we receive each day that you may need to leave a message on voice mail. Your call will be returned promptly, as soon as a service technician is available. We thank you in advance for your patience. Please send your orders, repairs or general mail inquiries to: Bachmann Customer Service 1400 East Erie Avenue Philadelphia, Pa 19124 E-mail for the service dept. can be sent to BachTrains@aol.com. Be sure that ALL email correspondence includes: Full Name, Address, Phone Number, Scale, and any other relevant information regarding your request. Failure to include this information will delay a response indefinitely.