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Associated prefers to deal direct with customers on questions of warranty and returns. Please contact Associated directly regarding such issues. All warranties and guarantees, including missing items, are handled directly by the manufacturer of that item. Should there be any problem with a product, you (The Customer) will need to contact the manufacturer to obtain service. Manufacturer contact information is available upon request. We must be contacted for a return authorization number before returning items for any reason. We cannot accept returned items that have been opened or are not in their original sealed factory containers.