Frequently asked questions
Where are you located?
You can find us in Manchester, NH—online 24/7, and in-store when the lights are on.
Do you ship orders fast?
Yep! Most orders placed before 2 p.m. ET ship the same day. We move quick so you can, too.
Can I track my order?
Absolutely. Once it ships, you'll get a tracking number in your email. Refresh away.
What’s your return policy?
Unopened items can be returned within 30 days. If it’s our mistake, we’ll make it right.
Do you offer tech support?
Sure do. Reach out by phone or email and online chat (soon)—we’ve probably broken that part before, too.
Something arrived broken or wrong. Now what?
Don’t panic. Snap a pic, email us, and we’ll sort it out fast.
Do you sell gift cards?
Yep, in various amounts. Great for birthdays, holidays, or RC peace offerings.
Do you offer local pickup?
Yes! Choose “local pickup” at checkout and we’ll have your order ready at the front counter.
Can I cancel or change my order?
If it hasn’t shipped yet, we’ll do our best. Give us a ring or shoot an email ASAP.