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AKA Products, Inc. 25703 Jefferson Ave. Suite 23 Murrieta, CA 92562 Phone: (951) 677-2500 Fax: (951) 677-2284 All warranties and guarantees, including missing items, are handled directly by the manufacturer of that item. Should there be any problem with a product, you (The Customer) will need to contact the manufacturer to obtain service. Manufacturer contact information is available upon request. We must be contacted for a return authorization number before returning items for any reason. We cannot accept returned items that have been opened or are not in their original sealed factory containers.